Managing Invoices on Webnames.ca
Webnames.ca provides clear guidelines to help customers manage their invoices effectively. The billing system includes policies on managing both unpaid and multiple invoices. Below are the key points to assist you:
1. Issuing Invoices in Advance
If you require invoices in advance to ensure seamless services, Webnames.ca allows the issuance of multiple invoices for future payments. You may also keep one invoice as a backup. However, it is important to note that:
Unpaid invoices will automatically be voided after 60 days.
Customers should ensure that advance invoices are paid within the 60-day period to avoid cancellation.
2. Understanding Multiple Invoices
In some cases, you may notice two invoices issued for the same service, such as a domain renewal. This happens because:
One invoice represents the base service (e.g., domain renewal only).
The other invoice includes additional features, such as privacy protection, bundled with the service.
You can select and pay for the option best suited to your needs. Once payment for one invoice is completed, the system will automatically void the second invoice, ensuring you are only charged for the selected service package.
3. Best Practices for Invoice Management
To make the most of Webnames.ca’s billing system and avoid disruptions:
Always review the details of multiple invoices carefully to select the appropriate option.
Pay invoices promptly, especially advance invoices, to ensure uninterrupted services.
Contact the Webnames.ca support team if you need clarifications about invoice voiding or issuance.
These policies ensure flexibility and clarity in managing your transactions while safeguarding against accidental billing issues.