To Update Payment Information for Existing Services
If you have a new or updated credit card to be applied toward existing services, please do the following once logged into your Webnames account:
Click UPDATE beside the credit card that requires updating
Update the payment information, entering the new information in its entirety.
Click Save when complete
Note: It is possible for multiple instances of the same credit card to appear on this page, if the same credit card was both entered and saved more than once. It is recommended to check each credit card entry and review which products and services are associated with each. |
To Provide a Payment Information for Future Purchases
If you would like to provide credit card information for future shopping cart use:
Click ADD CREDIT CARD beside the payment information that requires updating
Enter the payment information.
Click Save when complete
To Delete a Credit Card
To remove a credit card so that it is no longer kept on file:
Click Delete beside the payment information that you wish to remove. If the delete option is not visible:
Log in to your Webnames.ca account and navigate to the Renewal Dashboard.
Check for any services set to renew using the card you want to delete and reassign them to a different payment method.
Update all renewals linked to the card.
Once there are no renewals associated with the card, the delete option will become available, allowing you to remove the card.
Troubleshooting
If issues persist even after reassigning renewals, contact Webnames.ca support for further assistance.
Can I Receive Renewal Notifications and Pay by Phone Instead?
Yes, you can remove your saved credit card details and choose to receive email notifications for upcoming renewals. This ensures you're alerted in advance and can make payments by phone. Follow these steps:
Set Up Email Notifications: Enable email reminders for your renewals through your account settings.
Pay by Phone: When you receive an email reminder, contact Webnames.ca's billing department to make payments over the phone at your convenience.