New Domain Registrations
Most domain extensions can be refunded in full during the first 5 days of their registration.
Please see the related domain-specific FAQ for further details. Webnames.ca is happy to reverse a registration and provide a full refund for newly registered domains that fall into this initial registration period. Domains outside of this initial registration period are ineligible for refund.
Domain Renewals
Unfortunately, Domain Name Registries do not offer reversals or refunds for domain renewals under any circumstances. Webnames.ca is therefore unable to provide refunds for domain renewals.
Web Hosting and Email Services
New purchases of Web hosting and Email services feature a 30 day 100% money-back guarantee*.
* If the Web Hosting package includes a domain registration, we can only return 100% of funds paid if the cancellation request occurs within the initial 5 day registration period of the domain name. If the cancellation occurs after this 5 day period, but still within 30 days of purchase, then 100% of funds paid, minus the cost of the domain will be returned. The domain registration will remain valid and in your name for the duration of the registered term.
Renewals of Web Hosting and/or Emails Services are non-refundable, though seven day's notice is provided in advance of renewal occurring should customers wish to discontinue with services.
SSL Certificates
SSL Certificate Management Policies
SSL certificates are essential for securing websites, but managing them can sometimes raise questions about cancellation, refunds, and overlapping validity terms. Below, we provide a detailed overview of these topics to help you navigate SSL certificate management effectively.
The ability to cancel an SSL certificate depends on its status:
Installed and Active Certificates: Once an SSL certificate, such as a wildcard SSL certificate, is installed and active, it generally cannot be cancelled or refunded. This policy ensures the integrity and security of the certificate's usage.
Pending or In-Progress Certificates: SSL certificates that are still in a pending or in-progress status can be cancelled. This provides flexibility for users who may need to make changes before the certificate becomes active.
Refund policies for SSL certificates vary based on the certificate's status and the timing of the purchase:
Pending or In-Progress Certificates: If a certificate is cancelled while in a pending or in-progress status, a refund may be issued.
Older Purchases: For purchases that cannot be refunded to the original payment method, the refund may be provided as account credit. This credit can then be applied to future purchases, offering a practical solution for users. When a new SSL certificate is issued mid-term, overlapping validity terms may occur. In such cases:
The additional certificate remains unconfigured and can be used when the current certificate expires. This approach ensures continuous coverage across the full intended year, avoiding any gaps in security.
See Also: SSL Refunds
See Also: Account Guide