Understanding Webnames.ca’s Website Retention Policies and Recovery Options
When a hosting service is canceled, it’s crucial to understand how long Webnames.ca retains your website data and what recovery options might be available. This article explains the retention policy and provides actionable steps for restoring your website in case of issues.
Hosting Retention Policy at Webnames.ca
Webnames.ca retains website content on its servers for up to two months (60 days) after a hosting service is canceled. This retention period serves as a grace period during which you can restore or retrieve your website data. After the 60-day period, the website content is permanently purged from the server and cannot be restored. For this reason, we recommend ensuring the hosting service remains active or making a backup of your data before cancellation.
Recovering a Website During the Retention Period
If you find yourself locked out of your content but still within the two-month retention timeframe, restoration may still be possible. Follow these steps to check backup availability and troubleshoot:
Steps to Restore Website Functionality When Locked Out of WordPress
If you’re unable to access WordPress due to login issues or your credentials being unrecognized, restoring your website to a previously working state might resolve the problem. Here’s how to do it:
Log in to the Plesk Control Panel: - Access your hosting account and navigate to your domain’s control panel.
Open the Backup & Restore Section: - Locate the "Backup & Restore" or "Backup & Restore Manager" option in the Plesk dashboard.
Select a Backup for Restoration: - Choose the most recent backup from a time when your website was fully functional.
Start the Restore Process: - Initiate the restoration process and follow on-screen prompts.
Once completed, the restoration will revert your WordPress files and database to a properly working state. You can then attempt to sign in again via [yoursite.com/wp-admin](https://yoursite.com/wp-admin).
Additional Recommendations
Backup Regularly: To avoid data loss, always maintain regular backups of your website, especially before making major changes or canceling hosting.
Monitor Hosting Status: Be aware of hosting renewal dates and policies to prevent accidental data purging.
By following these guidelines, you can ensure minimal disruption to your website’s availability and effectively resolve common issues.
Related Topics
Troubleshooting WordPress Login Issues
Hosting Plan Options and Upgrades
Transferring Website Data to a New Hosting Provider